Home Hardware
HomeHardware

Client Issue

Home Hardware are a national household hardware distribution chain delivering their range of over 20,000 home and garden products all over the UK .

For over 30 years Western Truck Rental have supplied the South West arm of the company with rigid trucks. At one stage, when first working together, it was identified that time was being wasted waiting for trucks to come back from the rounds before loading could begin.  In order to maximise profits and increase productivity they needed to speed up the loading process.

Solution

Western Truck Rental had been advising on the right type of transport throughout, and in order to help Home Hardware progress their business WTRL were able to develop a demountable system for them which meant that they could load the next load into boxes without waiting for the trucks to be back from their rounds. Drivers can then just swap onto the trucks or trailers WTRL supply as they come back….ready to go out again when necessary.  The bodies are purpose built in WTRL’s bodybuilding department to the exacting specifications that Home Hardware requires.

This has evolved over time and will continue to do so with each new build as they are made in site.

Outcome

With Western Truck Rentals continued support, Home Hardware have been able to successfully grow their business with increased productivity, an efficient service and ‘happy drivers’.  They now operate 5 HGV de mountable trucks, 2 HGV demountable’s capable of towing a trailer, a draw bar trailer and 14 demountable box bodies.

This is what Martin Elliott – Chief Executive has to say: ‘We have dealt with Bob Dawson at Western Truck Rental for over 30 years, during that time they have provided all of our delivery vehicles on 5 year contract hires. We receive outstanding service and we are delighted to support a local company. They also satisfy all of our additional vehicle requirements, often at very short notice. Their staff are always very friendly and easy to deal with and their mechanics do an excellent job regularly servicing the vehicles so we very rarely have a break down. We can highly recommend Western Truck Rental to any other business’